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Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition with its original packaging within 28 days of receipt. Refunds will be credited to your original method of payment. Sale items can be returned for an exchange or a credit note if returned within 28 days of purchase

All products purchased on Billybag.com must be returned to:

Billy Bag
FAO Nadene, c/o Phoenix International
Unti 1
Capitol Industrial Estate
Fulmar Way
Wickford
Essex
SS11 8YN

Stores stocking Billy Bag will not be able to offer a refund.

Returns by Post (All Countries)

If you wish to return an item for any reason, please complete the Returns Form enclosed with your order and send the item(s) unused and in a pristine condition to the address on the form, via Recorded Delivery so that they can be tracked.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.

Returns are sent at your expense unless the goods are faulty in which case we will refund the postage.

Refunds will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from BillyBag. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 6pm (GMT/BST), Monday - Friday (excluding UK bank holidays): +44 (0) 207 723 0427

Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose

You can return these items to us using the Returns Form enclosed with your order.

Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Refunding the Delivery Charge (All Countries)

If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are a EU customer canceling your purchase within the seven-day cooling off period.

Details of the returns procedure will also be sent to you with your order.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our stockists may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in stores. Some website promotions may not be available to customers in particular jurisdictions.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  1. The product ordered being unavailable from stock
  2. Our inability to obtain authorisation of payment
  3. The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Billy Bag. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Billybag.com.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © BILLYBAG

This website is owned and operated by:
NAG International Ltd trading as Billy Bag
Registered in England
Company No. 2882362
Registered address:
82 St John Street
London
EC1M 4JN
VAT No: 718473908