Terms and Conditions

Welcome to the BillyBag.com terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@billybag.com

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has entered our dispatching process, we will not be able to make any changes.

Price and Payment Options

We accept Mastercard, Visa, Switch, Maestro and Visa Delta.

Goods will only be dispatched once your credit card has been charged.

All prices are inclusive of VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

Privacy Policy Statement

At Billy Bag we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What the data will be used for?

Your data will enable us, and our processors, to fulfill your order and to notify you about important functionality changes.

We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers from BillyBag.com. If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email to our customer services division on info@billybag.com in each case writing "unsubscribe" in the subject heading.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We may from time to time make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by checking the third party opt-out box in any of the areas where your details are requested on the website or by sending an email to our customer services division on info@billybag.com writing "unsubscribe" in the subject heading. You may unsubscribe from the mailing list of any third parties which have already sent you information or material by clicking on the appropriate unsubscribe link within the newsletter or by sending an email to our customer services division on info@billybag.com writing "unsubscribe 3rd Party" in the subject heading.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out above.

Contact Us

If your query relates to an order or feedback regarding this site then click here or call us between 9am and 6pm (GMT/BST), Monday - Fridays (excluding UK bank holidays): +44 (0) 207 723 0427

Alternatively email on info@billybag.com

Calls are charged at the National Rate.

Times quoted in this Privacy Policy are Greenwich Mean Time or British Summer Time (as applicable).

Copyright © Billy Bag

This website is operated by:

NAG International Ltd trading as Billy Bag

Registered in England
Company No. 2882362

Registered address:
82 St John Street
London
EC1M 4JN
VAT Nos: 718473908