We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 24 hours of being placed; however, during busy periods some orders may take up to 3 working days to process. (Excluding weekends and UK Bank Holidays).
WE CURRENTLY ONLY SHIP WITHIN THE UK THROUGH BILLYBAG.COM
FOR INTERNATIONAL ORDERS PLEASE CONTACT BILLY@BILLYBAG.COM AND WE WILL BE ABLE TO ASSIST AND QUOTE SHIPPING AND DUTY COSTS
FOR UK ORDERS
Delivery time is generally 2-3 days from the time that the order is received. We will email you if there is any issue or delay with your order. All orders are sent out special delivery with Royal Mail and will require a signature for collection.
All items for refund should be sent back within 14 days (sale items) & 28 days (full priced items) of receipt.
Simply email Billy@Billybag.com requesting a return with your order details and we will send you a prepaid returns label and instructions
Please note that we do not offer a free returns service
Return costs are below and will be subtracted from refund value
Refunds are always credited to the original method of payment.
We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive